Ride-Hailing Taxi Business Terms & Glossary
Accessibility Features
Services and options provided to accommodate passengers with disabilities, ensuring a more inclusive and accessible transportation experience.
Admin Platform/Admin Panel
A web-based or desktop platform used by administrators and staff to manage the overall operations of the ride-hailing business, including user accounts, finances, and system settings.
API Integration
The process of integrating the application programming interface (API) of a ride-hailing platform with other third-party applications or services.
App-Based Platform
A digital platform accessible via a mobile application that allows users to request rides, track drivers, and make cashless payments.
App clone
An app clone is a software application that closely mimics the features and functionality of an existing popular app. Clones are often developed to capitalize on the established success of the original app by offering similar services. These can be controversial as they can skirt the edges of intellectual property rights and often raise ethical concerns regarding originality and fair competition.
Back-to-Back Rides
The consecutive acceptance of multiple ride requests by a driver without completing the current ride, streamlining efficiency by minimizing downtime between rides.
Cancellation Policy
Rules and fees associated with canceling a ride after it has been requested, often varying based on how close the driver is to the pickup location.
Corporate Account
A specialized account tailored for businesses and organizations that allows them to manage and track transportation expenses for employees. Corporate accounts often come with features such as centralized billing, detailed reporting, and the ability to set usage policies, providing companies with a convenient and efficient way to handle employee transportation needs through the ride-hailing service.
Customer App
Mobile application for passengers to request rides, make payments, and access various features offered by the ride-hailing service.
Customizable Software Solutions
Products designed to be easily adapted to meet the specific needs and preferences of different users. These solutions provide a core structure, which can be tailored through configurations, custom coding.
Digital Wallet
A digital wallet integrated into the ride-hailing app, enabling users to store funds securely for cashless transactions and quick payments for rides.
Driver App
Mobile application for drivers that enables them to accept ride requests, navigate to destinations, and manage their overall workflow.
Driver Incentives
Rewards, bonuses, or promotions offered to driver-partners to encourage them to complete more rides, maintain high ratings, or meet certain criteria.
Drop-off Address
The destination location specified by the passenger where they intend to be dropped off by the driver at the conclusion of their ride.
Dynamic Routing
The real-time optimization of a driver's route based on current traffic conditions that ensures the most efficient and timely transportation for passengers.
Emergency Button / SOS
A safety feature within the ride-hailing app that allows passengers to quickly call for help or report emergencies during a ride.
Fare Estimation
The approximate cost of a ride, calculated based on factors such as distance, time, and demand.
Fleet Management
The supervision and coordination of a fleet of vehicles, often involving tasks such as maintenance, dispatch, and optimization to ensure smooth operations.
Follow My Ride
A real-time tracking feature within the ride-hailing app that allows passengers to share their trip details with friends or family.
Geolocation
The process of determining and sharing the exact location of a user or a driver using GPS or other location-based technologies.
In-App Messaging / Chat
A feature that allows communication between passengers and drivers within the ride-hailing app without sharing personal information.
In-App Navigation
Integrated navigation tools within the ride-hailing app that assist drivers in reaching the destination efficiently.
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